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Incorporating client feedback

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Course Curriculum

The importance of feedback

  • Understanding the value of client feedback
    22:35
  • Feedback in practice
    03:43

Faculty

By the end of this module you will be able to understand:

  • The key findings from RIBA's research with over 2000 clients
  • The most common areas identified for improvement by clients, such as communication skills and process management
  • The impact of follow-up interactions on client satisfaction
  • How to effectively implement feedback mechanisms in your practice

About this module

This module shares insights from in-depth client research, showing how architects can strengthen their services. Participants will discover the impact of client feedback on project outcomes and learn how to establish a feedback programme in their practice.
Available on:
TEAM ACCESS, Full Membership, Full Membership for two, Full Membership for three, Full Membership for four, Full Membership for seven, Full Membership for nine, Full Membership for five, Full Membership for eight, Full membership for six, Free Trial
Oops! It looks like you've reached a restricted area of our website. This content is exclusively available to our valued members. If you're already a member, please log in to access this premium content. Not a member yet? No worries! You can join our community and unlock a world of valuable learning resources. Simply click the 'Join' button to get started.
Get Membership

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School of Specification, 2-6 Boundary Row,
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